COALITION HELPLINE - 206-444-4304
The Coalition Helpline
was founded in 1995, initially as a joint project with the WA State
Society for Clinical Social Work (WSSCSW),
to help practitioners and consumers deal with the mounting concerns,
questions and reported questionable procedures or cases of outright
abuse from managed care organizations.
Questions over the years have covered a range of issues: complaints
over how audits by MCO staff were handled; outraged consumers dealing
with denied or abruptly curtailed treatment; protracted time lags
from carrier reimbursements; authorization requests that required
information that appeared inappropriate to the course of treatment.
Many patients and clinicians have come to terms with the MCO reality
over the years as issues have been addressed with many of these companies.
The need and requests still exist, however, for some inter-disciplinary
organization to respond to individual cases, and to offer a safeguard
to the therapist/client alliance.
WHEN YOU CALL, a volunteer will get back to you to answer questions,
hear what you have already tried in addressing the situation, and
suggest a plan of action. Often issues are staffed at a Coalition
Board meeting to generate additional ideas or resources, such as contacting
the Office of the Insurance Commissioner in Olympia.
OUR NUMBER: 206-444-4304. Please specify your request
for a call back.
Mailing Address: P. O. Box 30087 Seattle, WA 98113 Phone: 206-444-4304